Return Policy

1. Introduction

At AR-RAHMAAN CREATIONS (“Company”, “we”, “our”, “us”), customer satisfaction is our priority. This Return and Refund Policy outlines the conditions under which returns and refunds are accepted for purchases made through our website ARCHomesMirror.com (“Website”).

2. Return Eligibility

To be eligible for a return, please ensure that:

  • UNBOXING VIDEO : After receiving the product, customers must make unboxing videos to validate returns. Requests without unboxing videos will not be entertained.
  • Damaged Products : Only damaged products will be eligible for return/replacement.
  • Timeframe: Returns are initiated within 3 days from the date of delivery.
  • Condition: Items are unused, in their original packaging, and in the same condition as received.
  • Proof of Purchase: A valid receipt or order confirmation is provided.

3. Non-Returnable Items

The following items are not eligible for return:

  • Customized or Personalized Products: Items tailored to your specifications.
  • Items without unboxing videos : Any products without unboxing videos will not be eligible for returns/replacement.

4. Return Process

To initiate a return:

  1. Contact Us: Reach out to our Customer Service at service@archomesmirror.com or +91-9897245997 to request a return authorization.
  2. Prepare the Item: Securely package the item in its original packaging, including all accessories and documentation.
  3. Shipping: Ship the item to AR-RAHMAAN CREATIONS, Asalatpura Puliya, Moradabad – 244001, Uttar Pradesh, India. Customers are responsible for return shipping costs, except in cases of defective or incorrect items.

5. Refunds

Once your return is received and inspected:

  • Approval: If approved, a refund will be processed to your original payment method within 4-6 business days.
  • Partial Refunds: Applicable for items not in their original condition, damaged, or missing parts.
  • Shipping Costs: Original shipping charges are non-refundable.

6. Exchanges

We replace items only if they are defective or damaged. If you need to exchange an item for the same product, contact us at service@archomesmirror.com or +91-9897245997.

7. Damaged or Defective Items

If you receive a damaged or defective item:

  • Notification: Contact us within 1-2 days of delivery.
  • Resolution: We will arrange for a replacement or refund, including return shipping costs.

8. Gifts

If the item was marked as a gift when purchased and shipped directly to you:

  • Gift Credits: You’ll receive a gift credit for the value of your return upon approval.
  • Non-Gift Purchases: Refunds will be issued to the original purchaser.

9. Contact Information

For questions or assistance regarding returns and refunds, please contact us at:

  • Email: info@archomesmirror.com
  • Phone: +91-9897245997
  • Address: Asalatpura Puliya, Moradabad – 244001, Uttar Pradesh, India